Paid for 1kg and I have had one email from them saying they will refund if I want, I have tried all ways of contact to get ahold of them after this but nothing. Does anyone else have an order waiting to be fulfilled by them?
I know they had trouble with customs on previous orders but with complete radio silence on what is happened I don’t know what to do. Is there a way of getting hold of the actual bloke about it as i would gladly wait but nothing is being updated
Bro,
If you know about and understand the situation like you say that you do then you would already know for sure that there’s no way that I’m just not responding to you or anyone personally, and I’ve never scammed or not completed anyone’s order when it is possible for us to do so,
But we don’t have the stock right now so I can’t send out what I don’t have
But in regards to you saying you have tried all ways to contact us but received no reply,
I have over 115 WhatsApp business messages alone right now, that’s without text messages & emails, plus website chats and social media inboxes
So there’s only so many replies that I can physically do on a day to day basis while at the same time applying for the neccesary documentation and certificates to be received so that I can continue with arranging for the restock/new shipment being sent to us.
I’m more than happy to send you the screenshots of how many unopened messages we currently have, just to prove my point that if I haven’t replied to messages from you then it is not a personal thing at all, it just means that we obviously don’t have the stock right now to send out orders and we are busy arranging whatever is needed to get the shipments ready for collection and to be sent by our shipping courier, but once everything is ready and the stock is actually either here in the UK or on the way then you can be sure that I’ll go through every single message that has been received and everyone will get a reply at some point but ideally when it is relevant or I have a official update to ETA etc
First of all, what is your order number so that I know who I’m actually speaking to and how to get in contact with you?
For example it should be 5 numbers long and look something like #10636…
If you can’t find your order number then even just the name that you used when you placed the order will be enough for me to find it for you and get in contact with you.
But overall, we are not fully active on the business accounts at the moment simply because
We haven’t got the stock right now.
We have been applying for the the documentation which has been recommended to us from a customs broker and deemed as completely necessary for us to continue sending any stock home if we want to continue to do so without having or causing anymore problems that we have have already experienced with customs etc in some of our previous/last shipments,
So for us to ignore the advice that they are recommending would be really stupid and only more than likely to cause further delays which I’m not willing to risk wasting anymore time with.
So fast forward to now,
Last week we finally received all the documentation that we was recommended to apply for but we just had to wait for the government officials to process, accept or deny it.
And once it was approved then we had to wait for them to return the official papers to us just so that we can now attach them to the shipments before sending any future stock and risking anymore confiscations/seizures or loses.
I do tell everyone who places a pre order with us or anyone who already has a pre orders pending that you are all entitled to a full refund at any time for whatever reason so just ask… and also if you ask around there isn’t a single person that has ever asked me for a refund that I have not completed or refused them,
I actually would rather refund every pre order before having ppl waiting for stock to arrive just to save the frustration and misunderstanding from customers which I can understand at times.
But also at the same time I’m trying my best to not let anyone down or disappoint and that is the only reason I still allow people to place pre orders if that’s what they want to choose to do
So again bro, send me your order number or order name and if it is just a refund that you want that is no problem to me at all.
Let me know whatever you want to do.
I actually wouldn’t of seen this message if a customer didn’t point it out to me as I was logged out of my account here without even knowing it